Help & Support
Our support team answers every message. Email us and we will reply within 2 working days.
Contact support
Email: support@blueconnect.ae
We reply within 2 working days, Sunday to Thursday.
To help us answer faster, please include:
- The phone number on your BlueConnect account
- Your phone model and app version (Profile → Settings)
- A short description of the problem and a screenshot, if you can
Frequently asked questions
I did not receive my verification code (OTP).
- Check that you entered your phone number with the correct country code.
- Wait 60 seconds, then tap Resend code.
- Make sure your phone has signal and can receive SMS messages.
- If you still do not receive the code, email support@blueconnect.ae with your phone number.
How do I change my profile, photo or language?
Open the Profile tab. Tap your photo or details to edit them. To change the app language, open Profile → Settings → Language.
How do I report a post, a comment or a user?
Tap the ⋯ (more) button on the post, comment or profile, then tap Report. Choose a reason and send. Our moderation team reviews every report. Content that breaks our Community Guidelines is removed.
How do I block someone?
Open the person's profile, tap ⋯, then tap Block User. They can no longer message you or see your profile, and they are not told that you blocked them. You can unblock them at any time from the same menu.
How do prize draws work?
Open an active campaign and tap Participate Now. Each campaign shows its own rules, dates and prizes. Some draws need your location to confirm that you are eligible. We contact winners by the phone number on their account.
A live stream or video does not play.
- Check your internet connection. Wi-Fi or a strong mobile signal works best.
- Close the app completely and open it again.
- Update BlueConnect Fun to the latest version from the App Store or Google Play.
I do not receive notifications.
Allow notifications for BlueConnect Fun in your phone settings. On iPhone: Settings → Notifications → BlueConnect Fun. On Android: Settings → Apps → BlueConnect Fun → Notifications.
How do I delete my account?
You can delete your account in the app at Profile → Settings → Delete Account. See Delete your account for the full steps and what happens to your data.