Privacy Policy | BlueConnect

1. Who we are

BlueConnect ("we", "us") operates the BlueConnect Fun app and blueconnect.ae. We are responsible for your personal data. For any privacy question, email support@blueconnect.ae.

2. Data we collect

Data you give us:

Account data: your mobile phone number, name, username and profile photo.
Profile data: age, nationality, interests, occupation and the city or area you choose.
Content: posts, photos, videos, comments, likes, reviews, live streams and messages that you create or send.
Activity: events you register for, tickets, campaigns and prize draws you join, games you play, and people you follow or block.
Support and safety: messages you send to our support team, and reports you make about content or users.

Data we collect automatically:

Device data: device model, operating system, app version, language and a push-notification token.
Usage data: screens you open, content you view and how long you watch videos. We use this to run features such as the trending feed.
Crash and performance data: technical logs when the app crashes or runs slowly.
Location: your precise location, only while you use the app and only if you allow it. We use it for nearby content, event registration, live sessions and prize-draw eligibility. We do not track your location in the background.

Device permissions:

Camera and microphone: only when you take a photo, record a video or go live.
Photos: only the photos and videos you choose to upload.
Notifications: to tell you about activity, events and results.

You can turn off any permission in your phone settings. Some features will not work without it.

3. How we use your data

To create your account and verify your phone number.
To show your profile and content to other users, and to build your feed.
To run events, tickets, games, campaigns and prize draws, and to contact winners.
To send notifications that you can turn off at any time.
To keep the Service safe: review reports, remove harmful content, and prevent fraud, cheating and abuse.
To fix problems and improve the Service, using analytics and crash reports.
To answer your support requests.
To obey the law and respond to lawful requests from authorities.

We do not sell your personal data. We do not use your location for advertising.

4. Legal basis

We process your data to provide the Service you asked for (our contract with you), for our legitimate interests (such as safety and improving the Service), to obey legal duties, and with your consent (for example, for location and notifications). You can withdraw consent at any time in your phone settings.

5. Who we share data with

Other users: your profile, posts, comments, likes and live streams are visible to other users. Winners' display names and photos may be shown in the app.
Service providers who work for us under contract: cloud hosting and storage, Google Firebase (sign-in, notifications, remote settings and crash reports), SMS providers for verification codes, and live streaming providers. They may only use your data to provide their service to us.
Event and campaign partners: only the data needed to deliver a ticket or a prize, for example the winner's name and phone number.
Authorities: when the law requires it, or to protect the safety of a person.
A buyer or successor, if BlueConnect is merged or sold. Your data stays protected by this policy.

6. International transfers

Some of our service providers store or process data outside the United Arab Emirates. When this happens, we use safeguards that the law requires to protect your data.

7. How long we keep data

We keep your account data while your account is active.
When you delete your account, we delete or anonymise your personal data within 30 days.
We keep some records longer only when the law requires it or to resolve disputes, for example prize-draw records and records of serious safety violations.
Backups are deleted on a rolling basis within 90 days.

8. Your rights and choices

Depending on the law that applies to you, including the UAE Personal Data Protection Law, you can ask to:

Access a copy of your personal data.
Correct data that is wrong. You can edit most of your profile in the app.
Delete your data. You can delete your account in the app at any time.
Object to or limit some processing, or withdraw your consent.
Receive your data in a portable format.

To make a request, email support@blueconnect.ae and include the phone number on your account. We answer within 30 days. We may ask you to confirm your identity first.

9. Security

We use encryption in transit (HTTPS), access controls and monitoring to protect your data. No system is 100% secure, so please keep your phone and verification codes safe.

10. Children

BlueConnect is only for people aged 18 and over. We do not knowingly collect data from children. If you think a child has an account, email support@blueconnect.ae and we will delete it. See our Child Safety Standards.

11. Changes to this policy

We may update this policy. We will change the "Last updated" date at the top of this page, and tell you in the app about important changes.

12. Contact us

Email: support@blueconnect.ae